The work of caring people with one goal, â€śTo Serveâ€?/h2>
We understand how important personalized service is to our clients, and our Customer Service Representatives take this importance to the highest level possible. Time and time again, our Customer Service Representatives take the extra step in ensuring our clientâ€™s concerns are addressed and resolved quickly.
Change can be a little scary, one never knows when the unexpected will occur. That brings us to our story. Our clientâ€™s contract with their former TPA terminated August 31, 2012 with a run-out period that ended December 31, 2012. The client was presented with 26 unpaid claims on March 27, 2013, totaling $36,000 for the period in which their former TPA administered claims for them. They were told by their former TPA that they would not address or provide contracted rates outside of the run-out period.
Based upon extenuating circumstances and with the clientâ€™s approval, HDP processed all charges with a September 1st date of service, with a note identifying the actual service date in the comments field of the Explanation of Benefits. The total amount billed was $36,686.00. After HDPâ€™s negotiation efforts, HDP was able to save the client $25,158.76. An expedited payment of $10,919.64 was issued on April 23, 2013. Our client was exceptionally pleased with the results!